Return & Exchange Policy

At Paudha Home, your satisfaction is our top priority. If you need to return or exchange a product, here’s everything you need to know to make the process smooth and hassle-free:

Eligibility for Returns/Exchanges
- The product must be unused, unwashed, and undamaged, with all original tags and packaging intact.
- Items sold as sets (e.g., cushion covers, bowls with spoons) must be returned as a complete set.

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Timelines to Remember
- For Damaged or Incorrect Products: Report the issue within 24 hours of delivery, along with clear photographs and an unboxing video for verification. This is mandatory to process return & exchange.
- For General Returns or Exchanges: Requests must be initiated within 48 hours of delivery.

- Refund Days: The refunded amount will be credited in 5-7 days to your original payment method.

- Exchange Delivery Days: The exchanged product will be delivered in 7-10 days.

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Conditions We Cannot Accept
- Products that are exactly as ordered and delivered in perfect condition.
- Items returned after the specified timelines.
- Products that are used, altered, or damaged after delivery.
- Certain items such as bath mats, custom-made products, or others clearly marked as non-returnable.

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Charges and Customer Responsibility
- Exchanges for a Different Product: A nominal fee of ₹500 per item will be charged, along with any applicable price differences.
- Approved Returns for Damaged or Incorrect Products: Paudha Home will cover the return shipping costs.

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How to Request a Return or Exchange
- Contact us within 48 hours of delivery via:
- Email: Connect@paudhahome.com
- Share photographs of the product in its original packaging. If reporting a damaged or incorrect product, include an unboxing video for prompt resolution.

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Refund Guidelines
- Refunds will be processed for approved returns after deducting any shipping charges.
- Original packaging and invoice are required for processing refunds.

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Additional Points to Note
- Returns not meeting these criteria will not be accepted.
- Only one return or exchange request can be made per order.
- By placing an order with Paudha Home, you acknowledge and agree to the terms of this return and exchange policy.
- Any exception or resolution offered beyond the stated policy is extended purely on a goodwill basis and does not constitute admission of liability.

Photographic and Video Evidence

To help us investigate and resolve return, exchange, damage, defect, missing-item or incorrect-product concerns fairly and efficiently, customers are requested to retain the original packaging and provide the following evidence:

1.⁠ ⁠Unpacking Video: Please record a clear, continuous and unedited video while opening the package for the first time. The video should show the sealed outer packaging, shipping label, complete unpacking process and the condition of all products received. This evidence will be required when reporting damage, defects, missing items, incorrect products or quantity discrepancies.

2.⁠ ⁠Return Handover Photographs: Before handing a return or exchange parcel to the authorised pickup representative, please take clear photographs or a short video showing:

   * The condition of the product being returned;
   * All accompanying accessories, components and original packaging;
   * The product securely packed inside the return parcel;
   * The sealed parcel and visible return or shipping label.

These photographs should be retained until the return has been received, inspected and the refund or exchange has been completed.

Photographic or video evidence helps us verify whether any loss or damage occurred before or during reverse transit. 

Where the requested evidence is unavailable, the concern will be evaluated on the basis of all other information and evidence available. 

Nothing in this policy limits any rights or remedies available to customers under applicable consumer-protection laws.

For any further questions or concerns, we’re here to help. Reach out to us anytime!