Return & Exchange Policy

At Paudha Home, your satisfaction is our top priority. If you need to return or exchange a product, here’s everything you need to know to make the process smooth and hassle-free:

Eligibility for Returns/Exchanges
- The product must be unused, unwashed, and undamaged, with all original tags and packaging intact.
- Items sold as sets (e.g., cushion covers, bowls with spoons) must be returned as a complete set.

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Timelines to Remember
- For Damaged or Incorrect Products: Report the issue within 24 hours of delivery, along with clear photographs and an unboxing video for verification. This is mandatory to process return & exchange.
- For General Returns or Exchanges: Requests must be initiated within 48 hours of delivery.

- Refund Days: The refunded amount will be credited in 5-7 days to your original payment method.

- Exchange Delivery Days: The exchanged product will be delivered in 7-10 days.

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Conditions We Cannot Accept
- Products that are exactly as ordered and delivered in perfect condition.
- Items returned after the specified timelines.
- Products that are used, altered, or damaged after delivery.
- Certain items such as bath mats, custom-made products, or others clearly marked as non-returnable.

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Charges and Customer Responsibility
- Exchanges for a Different Product: A nominal fee of ₹500 per item will be charged, along with any applicable price differences.
- Approved Returns for Damaged or Incorrect Products: Paudha Home will cover the return shipping costs.

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How to Request a Return or Exchange
- Contact us within 48 hours of delivery via:
- Email: Connect@paudhahome.com
- Share photographs of the product in its original packaging. If reporting a damaged or incorrect product, include an unboxing video for prompt resolution.

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Refund Guidelines
- Refunds will be processed for approved returns after deducting any shipping charges.
- Original packaging and invoice are required for processing refunds.

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Additional Points to Note
- Returns not meeting these criteria will not be accepted.
- Only one return or exchange request can be made per order.
- By placing an order with Paudha Home, you acknowledge and agree to the terms of this return and exchange policy.
- Any exception or resolution offered beyond the stated policy is extended purely on a goodwill basis and does not constitute admission of liability.

For any further questions or concerns, we’re here to help. Reach out to us anytime!