Return & Exchange Policy
At Paudha Home, your satisfaction is our top priority. If you need to return or exchange a product, here’s everything you need to know to make the process smooth and hassle-free:
Eligibility for Returns/Exchanges
- The product must be unused, unwashed, and undamaged, with all original tags and packaging intact.
- Items sold as sets (e.g., cushion covers, bowls with spoons) must be returned as a complete set.
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Timelines to Remember
- For Damaged or Incorrect Products: Report the issue within 24 hours of delivery, along with clear photographs and an unboxing video for verification. This is mandatory to process return & exchnage.
- For General Returns or Exchanges: Requests must be initiated within 48 hours of delivery.
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Conditions We Cannot Accept
- Products that are exactly as ordered and delivered in perfect condition.
- Items returned after the specified timelines.
- Products that are used, altered, or damaged after delivery.
- Certain items such as bath mats, custom-made products, or others clearly marked as non-returnable.
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Charges and Customer Responsibility
- Exchanges for a Different Product: A nominal fee of ₹500 per item will be charged, along with any applicable price differences.
- Approved Returns for Damaged or Incorrect Products: Paudha Home will cover the return shipping costs.
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How to Request a Return or Exchange
- Contact us within 48 hours of delivery via:
- WhatsApp: +91 8800931453
- Email: prithviesikka@gmail.com
- Share photographs of the product in its original packaging. If reporting a damaged or incorrect product, include an unboxing video for prompt resolution.
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Refund Guidelines
- Refunds will be processed for approved returns after deducting any shipping charges.
- Original packaging and invoice are required for processing refunds.
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Additional Points to Note
- Returns not meeting these criteria will not be accepted.
- Only one return or exchange request can be made per order.
- By placing an order with Paudha Homes, you acknowledge and agree to the terms of this return and exchange policy.
For any further questions or concerns, we’re here to help. Reach out to us anytime!